We are now away on a well earned holiday, so our next posting will be at 2pm on Monday 19 January.

Wishing all our customers a very Happy New Year, Martin and Samantha Peach.

Q: How do I know if what I want is in stock to buy straight away?

A: We know how annoying it is when a website has plenty of items but they are never in stock, so we keep it simple, if it is in the shop, it is in stock - we update daily and remove any items that have sold out - plus our automatic stock keeping programme ensures you can only purchase an item if we actually have it in stock

Q:What is your return policy?

A:We offer a no questions asked returns policy less shipping charges within 7 days of item received - buyer must contact us for returns information before returning item - occasionally we sell items on a low sale price with no returns, this will always be marked clearly on the items page

Q:Can I collect from your premises?

A:We are a purely Internet based retail business and as such are not set up for on site customers

Q:Can I pay over the telephone?

A:Our Partners WorldPay process all of our online payments made through the site, for bulk orders only we can accept telephone or fax payments - please call (+44) 0871 598 0124

Q:I am looking for a large number of masks, can I get a discount?

A:We offer discount for anything over 10 masks per order

We have helped supply masks to several corporate events ( LLoyds TSB, Liverpool Football Club, Britannia Royal Naval College), weddings and the like .

For all bulk or wholesale queries and orders, please see our Bulk and Wholesale Page - we can either offer a discount for bulk orders or a popular option is to offer a Coupon code specific to your event so all your attendees can buy their own masks but also benefit from a discount

Q: I've seen a mask I like but want it in a different style/colour, can you do this?

A: We do not manufacture the masks ourselves here at Samantha Peach, all our Venetian masks come from Venice and all our Masquerade designs come from a fabulous designer in the States - the designs and options you see all come as they are

Q: I wear glasses, which masks will be suitable for me?

A: For females, we always recommend one of our many designs available on a stick, these are lightweight enough to carry easily all night ( and still hold your glass of bubbly..)

For males we suggest one of our leather masks as they are pliable enough to fasten over the glasses, all the other male designs are made from either papier mache or resin, neither of which work over glasses

Q: I haven't received a confirmation email of my order, how do I know it has gone through?

A: Our automatic system will send a confirmation email for each order. If you have not received it then 9 times out of 10 it will have been diverted to your Spam folder ( this is particularly the case with Hotmail and AOL email acounts). The other common reason is simply that a customer accidentally misspelt their email address as they placed their order, then the confirmation email is returned to us as undeliverable.

When you make payment, you also receive an email from WorldPay to confirm your payment has been processed, which is further confirmation your order has been received into our system