Q: How do I know if what I want is in stock to buy straight away?

A: We know how annoying it is when a website has plenty of items but they are never in stock, so we keep it simple, if it is in the shop, it is in stock - we update daily and remove any items that have sold out - plus our automatic stock keeping programme ensures you can only purchase an item if we actually have it in stock.

You can read all about our stock and order systems here.

Q:What is your return policy?

A:We offer a returns policy less shipping charges within 14 days of item received - occasionally we sell items on a low sale price with no returns, this will always be marked clearly on the items page

Q:Can I collect from your premises?

A:We are a purely Internet based retail business and as such are not set up for on site customers

Q:I am looking for a large number of masks, can I get a discount?

A:We offer discount for orders over £100

We have helped supply masks to several corporate events (LLoyds TSB, Liverpool Football Club, Britannia Royal Naval College), weddings and the like.

- we can either offer a discount for bulk orders or a popular option is to offer a Coupon code specific to your event so all your attendees can buy their own masks but also benefit from a discount

-We also offer an option popular with Charity Event organisers where 10% from each order is donated to your charity. More details can be found here

Q:  Do you sell to trade?

A:  Yes, if you are a VAT registered business and would like to sell Samantha Peach products in your shop, please contact us for our wholesale prices and terms.  To maintain online exclusivity, we will not sell any products wholesale to other online businesses.

Q: I wear glasses, which masks will be suitable for me?

A: For females, we always recommend one of our many designs available on a stick, these are lightweight enough to carry easily all night (and still hold your glass of bubbly..)

Q: I find some masks pinch around my eyes or eyelashes, which one should I go for?

A: We have a new mask shape from Venice which is perfect if you have particularly long eyelashes or have found other masks uncomfortable to wear, they are a luxury range that have a particularly wide eye area. Type Venetian into the search box to find the options available.

Q: I haven't received a confirmation email of my order, how do I know it has gone through?

A: Our automatic system will send a confirmation email for each order. If you have not received it then 9 times out of 10 it will have been diverted to your Spam folder ( this is particularly the case with Hotmail and AOL email acounts). The other common reason is simply that a customer accidentally misspelt their email address as they placed their order, then the confirmation email is returned to us as undeliverable.

When you make payment, you also receive an email from WorldPay to confirm your payment has been processed, which is further confirmation your order has been received into our system

As Samantha Peach is a 100% online company, the easiest and quickest way to contact us is always via email but you can also call us on (+44) 0115 9607493