Some of our most common queries are answered below, but if you still can't find the answer you're looking for, or just need a bit of extra help or advice, please don't hesitate to email  martin.samanthapeach@gmail.com 

Q. I really want a custom made design, can you do this?

A. We don't offer a custom service, experience has taught us that trying to colour match to an outfit almost never works to our satisfaction, so we always recommend you choose an accent colour rather than try to match..

Q: I wear glasses, which masks will be suitable for me?

A: For females, a large percentage of our Masquerade masks are available on a stick, these are lightweight enough to carry easily all night. For men that wear glasses we now also stock a range of basic plain masks in black, silver or gold that are on simple sticks 

Q: How will I know if the mask will fit my face shape?

A: Some people find the masquerade bases uncomfortable around their eyes, the easiest solution is to go with a stick version of the mask you've fallen for, a stick version is held up to the face rather than being tied around the head and will gently sit on the bridge of your nose away from your eyes completely, plus it averts any issues or worries about the mask working with your hairdo on the night, or it slipping down - if in doubt, go stick!

If you really don't want a stick mask, then your best bet is to go for a Venetian mask as these all have larger eyeholes and are traditionally shaped to fit more comfortably against the face, we only use authentic Venetian mask bases actually made in Venice too so they really are a world apart from the nasty chinese " Venetian Style" masks you can buy..

Q: How do I know if what I want is in stock to buy straight away? 

A: Our automatic stock keeping programme ensures you can only purchase an item if we actually have it in stock

You can read all about our stock and order systems here.

Q:What is your return policy?

A:We offer a returns policy  less shipping charges within 14 days of item received - occasionally we sell seconds on a low sale price with no returns, this will always be marked clearly on the items page

Q:  Can I collect from your premises?

A:  We are a purely Internet based retail business and as such are not set up for on site customers

Q:  I am looking for a large number of masks, can I get a discount?

A: Oh yes, click here  for everything you need to know about buying in Bulk, how we can help Charity Balls and the 20% off coupon codes we offer for anyone throwing a bash whether it's their Birthday, Wedding, Works Do or a Huge Masked Ball.

Q: I haven't received a confirmation email of my order, how do I know it has gone through? 

A: Our automatic system will send a confirmation email for each order. If you have not received it then 9 times out of 10 it will have been diverted to your Spam folder ( this is particularly the case with Hotmail and AOL email acounts). The other common reason is simply that a customer accidentally misspelt their email address as they placed their order..

When you make payment, you also receive an email from WorldPay to confirm your payment has been processed, which is further confirmation your order has been received into our system

Contacting Us

As Samantha Peach is a 100% online company, the easiest and quickest way to contact us is always via email