We are now away on a well earned holiday, so our next posting will be at 2pm on Monday 19 January.

Wishing all our customers a very Happy New Year, Martin and Samantha Peach.

Orders made with the Next Day shipping option by 2 p.m Monday to Thursday ( Please note, our pick up is 10:30 a.m on Wednesdays, orders taken after 10:30 a.m on Wednesdays will be dispatched on Thursday) are guaranteed to be delivered by 1 p.m the following day within Mainland UK

Orders made after 2 p.m on Thursdays with Next day shipping will be dispatched Friday to arrive the next working day which will be Monday (If you require delivery for the Saturday you must choose the Saturday delivery option when you checkout) You have up until 2 p.m on a Friday to make an order in time for Saturday Next Day delivery

We use Royal Mail as our delivery service provider and for all our Next Day Special Delivery orders a signature is required so we need an address with someone present to sign - the majority of our customers give us their work address or that of a neighbour if they will not be in themselves

Our Standard shipping orders take anything up to a week to be delivered and will have no tracking number with it. This is not a guaranteed service and if your order is needed for a specific date less than a week away, we always recommend the Next Day service if you want absolute peace of mind

We send parcels all over the world and years of experience gives these common solutions to trace your parcel:

Check your confirmation email from us to ensure that the shipping address details you gave us were complete and sufficient ( particularly relevant if going to a Work address)

Check no-one else at your shipping address or neighbours could have taken the parcel in for you, then doublecheck no left parcel notification (the small red card) has been pushed through the letterbox by Royal Mail(they are easily mislaid or thrown out with junk mail) - all of our parcels are sent out in boxes too large for a letterbox so if nobody answers at the address your order will be taken back to your local sorting office.

It may simply still be in the system if it's a standard shipping order but it's also worth a call or visit to your local sorting office as occasionally they try to deliver and don't leave a card, simply taking the parcel back to the sorting office where it will sit for 3 weeks before being returned back to us here ( we've lost count of the amount of times a customer tells us no card has been left only for it to come back to us eventually marked as "not called for")

Above all, please remember our only guaranteed delivery service is the Next Day Special Delivery - if your order was a Next Day delivery then we can provide you with the tracking number to trace its exact whereabouts with Royal Mail, but remember they must be signed for or again, will be taken back to the sorting office

We have proof of posting for each and every parcel that we dispatch but once it is in the Royal Mail system it is out of our hands - please also remember that the standard service may be significantly slower at busy periods such as Christmas, and only includes working days.

You can contact Royal Mail on 08457 740740

We ship worldwide - orders to the US usually take 5-7 working days

To the rest of Europe - 3-7 working days

To the rest of the World - 7-14 working days